:root {
  --bg: #f4f6fa; --surface: #fff; --ink: #111827; --muted: #5b6270; --line: #e5e7eb;
  --brand: #112244; --brand-ink: #fff; --brand-soft: #eaf1ff;
  /* Palette: navy for headers/nav/heroes, orange for main buttons, key numbers and highlights. */
  --navy: #112244; --navy-deep: #001f4a; --on-navy: #c9d3e6;
  --orange: #ff8f00; --orange-hover: #e09900; --orange-ink: #112244; --orange-text: #b85400; --orange-soft: #fff4e5;
  --link: #1a56db;
  --green: #047857; --green-soft: #ecfdf5; --amber: #b45309; --amber-soft: #fffbeb;
  --red: #b91c1c; --red-soft: #fef2f2; --blue: #1d4ed8; --blue-soft: #eff6ff; --grey-soft: #f3f4f6;
  --radius: 10px; --shadow: 0 1px 2px rgba(0,0,0,.05), 0 1px 3px rgba(0,0,0,.06);
}
* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body { margin: 0; background: var(--bg); color: var(--ink); font: 15px/1.5 -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif; }
a { color: var(--link); text-decoration: none; }
a:hover { text-decoration: underline; }
h1 { font-size: 1.6rem; margin: 0 0 .25rem; letter-spacing: -.01em; color: var(--navy); }
.hl { color: var(--orange-text); }
h2 { font-size: 1.15rem; margin: 0 0 .75rem; }
h3 { font-size: 1rem; margin: 0 0 .5rem; }
p { margin: 0 0 .75rem; }
.muted { color: var(--muted); }
.small { font-size: .85rem; }

/* Top bar */
.topbar { background: var(--navy); border-bottom: 3px solid var(--orange); position: sticky; top: 0; z-index: 10; }
.topbar .inner { max-width: 1180px; margin: 0 auto; padding: 0 16px; display: flex; align-items: center; gap: 20px; min-height: 56px; flex-wrap: wrap; }
.brand { font-weight: 700; color: #fff; display: flex; align-items: center; gap: 8px; }
.brand .dot { width: 22px; height: 22px; border-radius: 6px; background: var(--brand); display: inline-block; }
.nav { display: flex; gap: 4px; flex-wrap: wrap; flex: 1; }
.nav a { color: var(--on-navy); padding: 6px 10px; border-radius: 8px; font-weight: 500; white-space: nowrap; }
.nav a.on, .nav a:hover { color: #fff; background: rgba(255,255,255,.1); text-decoration: none; }
.nav a.on { box-shadow: inset 0 -3px 0 var(--orange); border-radius: 8px 8px 0 0; }
.who { display: flex; align-items: center; gap: 10px; font-size: .9rem; color: var(--on-navy); }
.topbar .btn { background: transparent; color: #fff; border-color: rgba(255,255,255,.35); }
.topbar .btn:hover { background: rgba(255,255,255,.1); }
.who form { margin: 0; }

.page { max-width: 1180px; margin: 0 auto; padding: 24px 16px 64px; }
.page.narrow { max-width: 760px; }
.page-head { display: flex; justify-content: space-between; align-items: flex-end; gap: 12px; flex-wrap: wrap; margin-bottom: 20px; }

.card { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); box-shadow: var(--shadow); padding: 20px; margin-bottom: 16px; }
.card.tight { padding: 0; overflow: hidden; }
.grid { display: grid; gap: 16px; }
.grid.two { grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); }
.grid.stats { grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); }
.stat { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 16px; }
.stat .n { font-size: 1.6rem; font-weight: 700; color: var(--orange-text); }
.stat .l { color: var(--muted); font-size: .85rem; }

/* Buttons & forms */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 6px; border: 1px solid var(--line); background: var(--surface); color: var(--ink); padding: 9px 14px; border-radius: 8px; font: inherit; font-weight: 600; cursor: pointer; text-decoration: none !important; min-height: 40px; }
.btn:hover { background: var(--grey-soft); }
.btn.primary { background: var(--orange); border-color: var(--orange); color: var(--orange-ink); }
.btn.primary:hover { background: var(--orange-hover); border-color: var(--orange-hover); }
.btn.good { background: var(--green); border-color: var(--green); color: #fff; }
.btn.danger { color: var(--red); }
.btn.big { padding: 14px 22px; font-size: 1.05rem; }
.btn.sm { padding: 5px 10px; min-height: 32px; font-size: .85rem; }
.btn:disabled { opacity: .5; cursor: not-allowed; }
.btn-row { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
label { display: block; font-weight: 600; margin: 0 0 4px; font-size: .92rem; }
.field { margin-bottom: 14px; }
.hint { color: var(--muted); font-size: .85rem; font-weight: 400; }
input[type=text], input[type=email], input[type=password], input[type=search], input[type=tel], input[type=number], input[type=url], input[type=date], input:not([type]), select, textarea {
  width: 100%; font: inherit; padding: 9px 11px; border: 1px solid #d1d5db; border-radius: 8px; background: #fff; color: var(--ink);
}
textarea { min-height: 80px; resize: vertical; }
input:focus, select:focus, textarea:focus { outline: 2px solid rgba(255,143,0,.35); border-color: var(--navy); }
.check { display: flex; gap: 8px; align-items: flex-start; font-weight: 500; }
.check input { margin-top: 4px; width: 18px; height: 18px; flex: none; }
.checks { display: grid; grid-template-columns: repeat(auto-fill, minmax(210px, 1fr)); gap: 6px 16px; }

/* Badges & alerts */
.badge { display: inline-block; padding: 2px 9px; border-radius: 999px; font-size: .78rem; font-weight: 600; white-space: nowrap; }
.badge.green { background: var(--green-soft); color: var(--green); }
.badge.amber { background: var(--amber-soft); color: var(--amber); }
.badge.red { background: var(--red-soft); color: var(--red); }
.badge.blue { background: var(--blue-soft); color: var(--blue); }
.badge.grey { background: var(--grey-soft); color: var(--muted); }
.alert { padding: 12px 14px; border-radius: 8px; margin-bottom: 16px; border: 1px solid; }
.alert.ok { background: var(--green-soft); border-color: #a7f3d0; color: #065f46; }
.alert.error { background: var(--red-soft); border-color: #fecaca; color: #991b1b; }
.alert.warn { background: var(--amber-soft); border-color: #fde68a; color: #92400e; }
.alert.info { background: var(--blue-soft); border-color: #bfdbfe; color: #1e3a8a; }

/* Tables */
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; font-size: .92rem; }
th, td { text-align: left; padding: 10px 12px; border-bottom: 1px solid var(--line); vertical-align: top; }
th { font-size: .78rem; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); background: #fafafa; font-weight: 600; }
tr:last-child td { border-bottom: 0; }

/* Progress */
.bar { height: 10px; background: var(--grey-soft); border-radius: 99px; overflow: hidden; }
.bar > span { display: block; height: 100%; background: var(--green); border-radius: 99px; transition: width .3s; }
.bar.blue > span { background: var(--orange); }

/* Checklist */
.steps { list-style: none; margin: 0; padding: 0; }
.steps li a { display: flex; gap: 14px; align-items: center; padding: 14px 16px; border-bottom: 1px solid var(--line); color: var(--ink); }
.steps li:last-child a { border-bottom: 0; }
.steps li a:hover { background: #fafafa; text-decoration: none; }
.steps .num { width: 32px; height: 32px; border-radius: 50%; border: 2px solid var(--line); display: grid; place-items: center; font-weight: 700; color: var(--muted); flex: none; }
.steps .done .num { background: var(--green); border-color: var(--green); color: #fff; }
.steps .title { flex: 1; font-weight: 600; }
.stepper { display: flex; gap: 6px; margin-bottom: 18px; }
.stepper a { flex: 1; height: 6px; border-radius: 99px; background: var(--line); }
.stepper a.done { background: var(--green); }
.stepper a.on { background: var(--orange); }

/* SOP view */
.sop-step { display: grid; grid-template-columns: 44px 1fr; gap: 12px; padding: 18px 0; border-top: 1px solid var(--line); }
.sop-step:first-child { border-top: 0; padding-top: 0; }
.sop-step .n { width: 36px; height: 36px; border-radius: 50%; background: var(--brand); color: #fff; display: grid; place-items: center; font-weight: 700; }
.sop-step img { width: 100%; max-width: 900px; border: 1px solid var(--line); border-radius: 8px; margin-top: 10px; display: block; }
.kv { margin: 4px 0; }
.kv b { display: inline-block; min-width: 42px; }
.template { background: #f9fafb; border-left: 3px solid var(--orange); padding: 10px 14px; border-radius: 0 8px 8px 0; white-space: pre-wrap; margin: 6px 0 14px; }
ul.clean { padding-left: 18px; margin: 0; }
ul.clean li { margin-bottom: 6px; }
.transcript { max-height: 380px; overflow: auto; font-size: .88rem; background: #fafafa; border: 1px solid var(--line); border-radius: 8px; padding: 10px 12px; }
.transcript .t { color: var(--muted); font-variant-numeric: tabular-nums; margin-right: 8px; }
details summary { cursor: pointer; font-weight: 600; }

/* Editor */
.ed-step { border: 1px solid var(--line); border-radius: 8px; padding: 14px; margin-bottom: 12px; background: #fcfcfd; }
.ed-step .head { display: flex; gap: 8px; align-items: center; margin-bottom: 10px; }
.ed-step .head .idx { font-weight: 700; color: var(--brand); }
.thumbs { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 8px; }
.thumbs figure { margin: 0; border: 2px solid transparent; border-radius: 6px; cursor: pointer; position: relative; }
.thumbs figure.on { border-color: var(--brand); }
.thumbs img { width: 100%; display: block; border-radius: 4px; }
.thumbs figcaption { font-size: .75rem; color: var(--muted); padding: 2px 4px; }
.shot-pick { display: flex; gap: 10px; align-items: flex-start; }
.shot-pick img { width: 160px; border-radius: 6px; border: 1px solid var(--line); }
.blur-stage { position: relative; display: inline-block; cursor: crosshair; user-select: none; }
.blur-stage img { max-width: 100%; display: block; }
.blur-stage .sel { position: absolute; border: 2px dashed var(--red); background: rgba(185,28,28,.15); pointer-events: none; }
dialog { border: 0; border-radius: 12px; padding: 20px; max-width: min(1000px, 95vw); box-shadow: 0 20px 50px rgba(0,0,0,.25); }
dialog::backdrop { background: rgba(0,0,0,.45); }

/* Quiz */
.q { padding: 16px 0; border-top: 1px solid var(--line); }
.q:first-child { border-top: 0; }
.q .opt { display: flex; gap: 10px; align-items: flex-start; padding: 10px 12px; border: 1px solid var(--line); border-radius: 8px; margin: 6px 0; cursor: pointer; font-weight: 400; }
.q .opt:hover { background: #fafafa; }
.q .opt input { margin-top: 4px; }
.q .opt.right { border-color: #6ee7b7; background: var(--green-soft); }
.q .opt.wrong { border-color: #fca5a5; background: var(--red-soft); }
.scenario { background: var(--amber-soft); border: 1px solid #fde68a; border-radius: 8px; padding: 10px 14px; margin: 6px 0 10px; }

/* Recorder */
.rec-box { text-align: center; padding: 28px 16px; }
.rec-dot { display: inline-block; width: 12px; height: 12px; border-radius: 50%; background: var(--red); margin-right: 6px; animation: pulse 1.2s infinite; }
@keyframes pulse { 50% { opacity: .3; } }
video.preview { width: 100%; max-height: 360px; background: #000; border-radius: 8px; margin-top: 12px; }
.drop { border: 2px dashed #cbd5e1; border-radius: 12px; padding: 28px; text-align: center; background: #fafbff; }
.drop.over { border-color: var(--brand); background: var(--brand-soft); }

.tabs { display: flex; gap: 6px; margin-bottom: 14px; flex-wrap: wrap; }
.tabs button { border: 1px solid var(--line); background: #fff; padding: 8px 14px; border-radius: 999px; font: inherit; font-weight: 600; cursor: pointer; }
.tabs button.on { background: var(--navy); color: #fff; border-color: var(--navy); }
a.tab { border: 1px solid var(--line); background: #fff; padding: 7px 13px; border-radius: 999px; font-weight: 600; color: var(--ink); white-space: nowrap; }
a.tab:hover { text-decoration: none; background: var(--grey-soft); }
a.tab.on { background: var(--navy); color: #fff; border-color: var(--navy); }
a.tab.on .muted, .tabs button.on .muted { color: var(--on-navy); }
.score { display: inline-grid; place-items: center; min-width: 44px; height: 44px; border-radius: 12px; font-weight: 800; font-size: 1.1rem; }
.score.green { background: var(--green-soft); color: var(--green); }
.score.amber { background: var(--amber-soft); color: var(--amber); }
.score.red { background: var(--red-soft); color: var(--red); }
.score.grey { background: var(--grey-soft); color: var(--muted); }
.score.big { min-width: 72px; height: 72px; font-size: 1.8rem; border-radius: 16px; }
.decide { display: flex; gap: 4px; flex-wrap: wrap; }
.chosen-buy { background: var(--green); border-color: var(--green); color: #fff; }
.chosen-maybe { background: var(--amber); border-color: var(--amber); color: #fff; }
.chosen-pass { background: var(--navy); border-color: var(--navy); color: #fff; }
.show-sm { display: none; }
.math td { padding: 6px 10px; } .math td:last-child { text-align: right; font-variant-numeric: tabular-nums; }
.math tr.total td { font-weight: 800; border-top: 2px solid var(--navy); }
.math tr.total td:last-child { color: var(--orange-text); font-size: 1.1em; }
.photos { display: grid; grid-template-columns: repeat(auto-fill, minmax(140px, 1fr)); gap: 8px; }
.photos img { width: 100%; aspect-ratio: 4/3; object-fit: cover; border-radius: 6px; border: 1px solid var(--line); }
.wbar { display: grid; grid-template-columns: 170px 1fr 44px; gap: 10px; align-items: center; margin: 6px 0; font-size: .9rem; }
.tabs { overflow-x: auto; flex-wrap: nowrap; padding-bottom: 2px; }
ol.howto { padding-left: 20px; }
ol.howto li { margin-bottom: 8px; }

.auth-wrap { min-height: 100vh; display: grid; place-items: center; padding: 16px; background: linear-gradient(160deg, var(--navy-deep), var(--navy) 60%); }
.auth-wrap > .auth-card > .muted, .auth-wrap > .auth-card > p { color: var(--on-navy); }
.auth-wrap > .auth-card > p a { color: var(--orange); }
.auth-card { width: 100%; max-width: 400px; }

@media (max-width: 640px) {
  body { font-size: 16px; }
  h1 { font-size: 1.35rem; }
  .card { padding: 16px; }
  .topbar .inner { gap: 8px; padding: 8px 16px; }
  .brand { flex: 1; }
  .nav { order: 3; flex: 1 1 100%; overflow-x: auto; flex-wrap: nowrap; margin: 0 -10px; }
  .who .name { display: none; }
  .sop-step { grid-template-columns: 1fr; }
  .sop-step .n { width: 30px; height: 30px; }
  th, td { padding: 8px; }
  .hide-sm { display: none; }
  .show-sm { display: block; }
  .wbar { grid-template-columns: 110px 1fr 36px; }
  td:first-child { min-width: 150px; }
}
.bubble { display: flex; margin: 6px 0; }
.bubble > div { max-width: 82%; padding: 9px 12px; border-radius: 14px; white-space: pre-wrap; font-size: .95rem; }
.bubble.customer { justify-content: flex-end; }
.bubble.customer > div { background: var(--brand); color: #fff; border-bottom-right-radius: 4px; }
.bubble.agent > div, .bubble.typing > div { background: var(--grey-soft); border-bottom-left-radius: 4px; }
.bubble.event { justify-content: center; }
.bubble.event > div { background: var(--amber-soft); color: var(--amber); font-size: .8rem; border-radius: 8px; }
.cal { display: grid; grid-template-columns: repeat(7, minmax(120px, 1fr)); gap: 6px; overflow-x: auto; }
.cal .day { background: var(--surface); border: 1px solid var(--line); border-radius: 8px; min-height: 180px; padding: 8px; }
.cal .day h4 { margin: 0 0 6px; font-size: .85rem; }
.cal .day.today { border-color: var(--brand); }
.appt { border-radius: 6px; padding: 6px 8px; margin-bottom: 6px; font-size: .8rem; border-left: 4px solid; background: #fafafa; display: block; color: var(--ink); }
.appt.amber { border-color: var(--amber); background: var(--amber-soft); }
.appt.blue { border-color: var(--blue); background: var(--blue-soft); }
.appt.green { border-color: var(--green); background: var(--green-soft); }
.appt.red { border-color: var(--red); background: var(--red-soft); }
.appt.grey { border-color: #9ca3af; background: var(--grey-soft); color: var(--muted); }
@media (max-width: 640px) { .grid.two[style*="3fr"] { grid-template-columns: 1fr !important; } .cal { grid-template-columns: 1fr; } .cal .day { min-height: 0; } }
/* Bigger tap targets (phones) */
input[type=checkbox], input[type=radio] { width: 20px; height: 20px; accent-color: var(--brand); flex: none; }
.chip-x { border: 0; background: none; cursor: pointer; font: inherit; color: var(--muted); padding: 4px 6px; min-width: 28px; min-height: 28px; }
.chip-x:hover { color: var(--red); }
.hours-row { display: grid; grid-template-columns: 140px 1fr; align-items: center; gap: 8px; padding: 6px 0; border-bottom: 1px solid var(--line); }
.hours-times { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.hours-times input { width: auto; min-width: 118px; }
@media (max-width: 640px) { .hours-row { grid-template-columns: 1fr; gap: 4px; } }